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1. Terms and Policy

   Welcome to Kidseyewear Client Services

    

    

   OUR TERMS & POLICY

   Your shopping experience is our top priority. It must be a Joyful one, and we guarantee it.

   You may process a return within 90 days on all frames.

   (no questions asked)

   Use our easy return process to print a free prepaid return label.

   We cover all U.S. shipping return costs.

   About Kidseyewear Eyewear

   Based and operating out of Long Island, New York, Kidseyewear.com is a pioneering retailer and authorized dealer of high-quality designer eyewear.

   A sister company of JoyLot.com and Eyespecs.com

   We are the most up-to-date and leading source in the Sunglasses and Eyeglasses industry. We welcome you to search our largest online catalog featuring top designers' sunglasses and eyeglasses.

   We constantly add top-quality products and expand on our online products offered.

   Our guarantee to you is that all our products are 100% authentic guarantee, and our mission is to offer you top customer service.

   Our return policy is simple. If you are not happy, we are not happy. We simply offer a 90-day money-back guarantee and no restocking fees. 100% risk-free purchasing Sunglasses or Eyeglasses frames from us.

   Kidseyewear staff is happy to answer any questions or concerns you may have.

   Free shipping promotion is within the continental 48 US states.

   No restocking fees apply to all Kidseyewear frame orders. (lenses are excluded).

   We are committed to providing great quality and service, and every shopping experience at Kidseyewear will be Something Magical!

   Frames Return Policy

   Frames Return Policy.

   We offer a simple hassle-free, no-questions-asked 90-Day return policy on all frames. We even provide you with a free return label within the 48 contiguous US states, where you simply process your return within your account without the need to call or email us.

   No restocking fee and we mean it. Return your Sunglasses and/or Eyeglasses frames in brand new unused/unworn condition within 90 days and we'll cover the shipping cost and issue a full refund to your original payment method. As simple as that.

   You may return new, unused frames within 90 days of delivery for a refund. Item serial number must match and it must be in original new condition including all booklets, inner case, outer case, and authenticity cards. Any expedited shipping fees are non-refundable.

   A one time free shipping return label is offered per order. Returning items in multiple shipments will be subtracted from your refund amount. (We therefore recommend sending your items in one shipmet to avoid additions return shipping feess) 

   Glasses returned without the original lenses and or packaging including original case, booklets, authenticity cards and etc. will result in a restocking fee up to 50% from your orignial refund.

   (If an item returned is used, worn, or after the 90 day return policy, it will not be accepted and you will be responsible for arranging a pick up within 7 days or it will be donated to a charity of our choice)

   Kidseyewear monitors for high return rates, typically flagging every accounts for excessive returns, especially if the value of returns exceeds purchases. Excessive returns can lead to warning emails, restricted return privileges, or permanent account bans for "return abuse" or "concession abuse"

   Prescription Custom Lenses Return Policy

   Prescription Custom Lenses Return Policy.

   Prescription lenses, reading power lenses, or custom fashion lenses, are customized to customers special order and are eligible for a 50% refund.

   Any frames in new, unused, un-worn condition returned within 90 days of delivery will be refunded, ecxept for any customized lenses. To have the custom lenses sent back to the customer,  there will be a one time $14.95 shipping and handeling fee.

   If a request is not made within 30 days, Kidseyewear does not take responsibility for the custom lenses to be sent back to the customer.

   Estimated Delivery

   The estimated delivery dates are not guaranteed, and therfore additional time may be required to complete and ship your order, which may cause for your order to be delivered after the promise delivery date.

   Frames Manufacturer Warranty

   All sunglasses and eyeglasses frames come with a manufacturer warranty for 1 Year (unless specified otherwise) from the date of purchase against any manufacturer’s defects. Manufacturer's defects include material, workmanship, structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include damage resulting from wear and tear flagrant misuse causing frame damage, acts of nature, improper use of maintenance, scratching, or tarnish, pet damage, destruction or damage by vehicle, stepping on or sitting on the frame, bending or twisting the frame, repairs and alterations, or any other damage not considered a manufacturing flaw.

   (The warranty will be voided if the serial number is altered, scraped, or does not match our records.)

   For the initial 30 days of warranty, we will cover all shipping and return. After 30 days, A $14.95 shipping and handling fee must be paid by the customer to cover the replacement warranty. This fee is to cover the return and reshipping costs. (Please note that we do not benefit from this charge however we are doing it as a courtesy to our valued customers. You may also choose to contact the manufacturer directly.

   Defective frames must be sent to us for inspection and manufacturer approval, the manufacturer cannot use a picure or videos to make a decision. In cases of approval by the manufacturer and if the warranty frame is discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. You will be contacted in this situations. If a different model or style was provided and we filled in your fashion or prescription lenses where you still have the Kidseyewear one time un-used Lens Warranty & Specs-360 guarantee in accordance to our (Lens Warranty & Specs-360 Lenses Warranty policy), we will remake the lenses for your new set of glasses shape that was provided by the manufacturer only. You will still responsible for the lens warranty redo processing fee.

   We do not take responsibility to remake your lenses if they have been made elsewhere.

   If for any reason the manufacturer discovers that the damage is not a manufacturer defect, we will contact you and the return shipping is the responsibility of the customer.

   The manufacturer warranty is decided by the manufacturer and not by Kidseyewear staff. Therefor if for any reason the manufacturer rejects the warranty of your frames we will inform you, and you may contact the manufacturer directly. 

   Kidseyewear will help you with a manufacturer defect up to one instance for the same frame. Beyond that you may contact the manufacturer directly.

   If you just purchased the frames from us and had another retailer mount custom or Rx lenses for you. Please remove the lenses prior to sending your frames for a warranty. We do not take responsibility or remount lenses made from another reatilaer. If glasses were shipped to us with mounted lenses not originally made by Kidseyewear, a $14.95 S/H fee will apply for us to send the original glasses back to you, in order to have your optician remove the lenses.

   Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.

   (Upon approval of frames warranty a case will not be provided.)

   Glasses Production Timetable

   We know how excited you are to receive your new prescription order. It is our priority to complete and ship your order as quickly as possible. As we offer you a variety of the best-quality lenses and coatings to choose from timing is a key.

   Our lab is equipped with the latest cutting-edge technology and all our orders must meet pass our final inspection prior to shipping your order.

   Depending on the production time and chosen shipping method at checkout, the estimated delivery time may vary.

   Our team will keep you informed every step of the way and ensure that you receive your new glasses as quickly as possible. 

   The following table below is our estimated production time for prescription lenses.

   Please note the following for production time.

   • To keep our employees safe, incase of severe weather conditions, the production time may be extended if necessary.
   • In-case of production errors and or lenses not passing inspection, A new set of lenses will be ordered and it may delay the delivery of your order.
   • To begin the production of your order for custom prescription lenses, A valid RX and PD is required, If you do not provide us with a PD and or RX, we reserve the right to cancel your order. delay in providing this information when placing an order will result in extended production time.

    

   Estimated Production Time
   Standard Lenses	15 - 20 Business Days

   RX Redo

   15 - 20 Business Days

   Adding a logo Special Add-on

   +2 Additional Days

   Relens to your frames

   15-20 Days From Receipt of Your Frames and Additional Days for any Special Add Ons.

   I want to return an item

   Once you receive your item, you can initiate a return as follows:

   • Login to your account. If you placed an order as a guest, click here to process your return.
   • Go to the My Orders page by clicking on the account button and selecting "Items Purchased".
   • Find the order you want to return and click to see the order details.
   • Click the "Return item(s)" button below your order items and follow the prompts to print a return label.

   International customs and VAT fees

   Kidseyewear.com is a US based company. All orders are shipped from the US and therefore you may be subject to customs and duty charges. Please

   In your checkout, we collect International import fees, including Value Added Tax (VAT), customs duties, and brokerage charges. Your package will be delivered to your destination without any additional fees.

   Any refused not accepted packages will result in a deduction of the internation VAT/Duty and shipping both ways fees.

    Returning an item to Kidseyewear is the responsibility of the buyer. Kidseyewear does not offer free returns on international orders and therefore the customer is responsible for all shipping fees and duty import fees.

   Logo on Lenses and Logo Engraving

   When you see a logo engraved or stamped on the demo lenses. That is the logo that was stamped by the brand owner and when placing an order for prescription or fashion lenses, the logo add on option is available for an extra charge and is non refundable.

   Re-lens options and sending your own glasses shipping insurance

   When sending your own glasses and for a frame Re-lens, Upon providing you with a return labe to send in your glasses, you will need to enter the replacement value for your glasses. In case your glasses are lost in transit when being shipped to us or if when we ship the complete glasses to you. In order for us to file an insurance calim, a valid verifiable receipt may be required upon request so insurance claim can be processed.

   Unless a proof validated receipt is provided we will not be able to process a lost claim with the shipping carrier.

   Upgrade lens options or change frame option

   For single vision within 30-days we offer a one-time lens upgrade or frame change option. 50% value for your original lenses and a $14.95 processing fee will be applied to redo your new set of lenses. 

   For progressive vision within 60-days we offer a one-time lens upgrade or frame change option. 50% value for your original lenses and a $14.95 processing fee will be applied to redo your new set of lenses. 

   If changing to an identical frame model and size and just transfering the same lenses. There is no need to remake the lenses, however a $14.95 processing fee applies to have the lenses transfered by our lab.

   A prepaid return label will be provided.

   To do a frame change, the frame must be in brand new unused unworn condinition and must include all booklets, inner case, outer case, and authenticity cards.

   Lens Warranty & Specs-360 Lenses Warranty

   Lenses Warranty: If you have purchased any of our anti-relective coatings which includes A lens coatings and or Specs-360 warranty, the following terms apply.

   There is a processing fee of $14.95 and Kidseyewear will provide you with a prepaid return label.

   Warranty applies on fully functional frames. Lenses will not be mounted on frames that are taped, bent, glued, and or soldered

   Anti Reflective / Anti Glare  Lenses Redo Warranty:

   • A one-time lens replacement is covered no matter the condition of your lenses from the original date of shipment
   • Original lenses must be returned before our lab will start working on your new set of lenses
   • Your lenses will be covered even if scratched, peeled, broken, shattered, and or chipped
   • Lens warranty is covered for the exact same prescription 
   • Lens warranty is covered for the same exact frame model/shape/size
   • Lens features cannot be modified from the original order 

   Specs-360 Prescription Change Lenses Warranty:

   • A one-time lens prescription change is covered when you purchased our Anti Glare lens warranty package
   • New valid RX must be issued to the same patient name
   • New lens will be made to the same exact frame model/shape/size
   • New lenses will be made in the same lens material and index of your original order
   • Lens features cannot be modified from the original order 
   • Lenses will be made for the same RX type as on your original order
   • Original lenses must be returned before our lab will start working on your new set of lenses

   Lens warranty is based on the AR/Anti Glare pacage you've purchased with your lenses. Please reffer to your order details where you will find the lens warranty package. 

   Contact Lenses Return Policy

   We offer a simple hassle-free, no-questions-asked 30-Day return policy on all brand-new unopened, unused contacts. For the return of Contacts Lenses, there is a $9.95 shipping fee adjustment from the order total.

   Doctor change of prescription or blurry vision

   If you are experiencing blurry vision and your doctor prescribed a new RX, As a one time courtesy and a $14.95 processing fee, Kidseyewear will remake a new set of lenses within 60 days from the date of delivery. A prepaid return label will be provided.

   If you are experiencing blurry vision due to the fitting of the glasses received, As a one time courtesy Kidseyewear will remake a new set of lenses at no charge within 60 days from the date of delivery.

   If we already remade your lenses for any reason including blurry vision or a Dr change. There will be a full charge to remake a new set of lenses.

   Prescription RX Order cancelation request

   RX Orders can be canceled within 3 hours of the original order time.

   After the 3 hours cancelation window. The lenses are ordered from the manufacturer and any request to cancel your prescription lenses, reading power lenses, or custom fashion lenses, there will be a 50% cancelation fee for the lenses only. .

   The request must be made by email or by calling our toll-free phone number 1-833-KIDSEYE (1-833 543-7393)

   Product availability

   Frames and Sunglasses

   On occasion, there may be an item that has been oversold, on backorder or is no longer available, we will contact you with the status and or cancel your order and credit any charges that were made to your account.

   Upgrade my lens options

   We offer a one-time redo no matter if you change your mind about the glasses you received or wish to upgrade your lenses

   We will provide you with a prepaid return label and you will only be responsible for the difference in frame pricing, lens pricing, and $9.95 shipping and handling.

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